​

Job Overview:

​

The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.

​

Key Responsibilities:

​

Account Activation & Success:

​

Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.

​

Client Relationship Management:

​

Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.

​

EHR Integration Support:

​

Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations.

​

Growth & Optimization:

​

Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.

​

Technical Troubleshooting:

​

Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.

​

Process Improvement:

​

Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.

​

Training & Support:

​

Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.

​

Collaboration:

​

Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.

​

Requirements:

​

Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.

​

EHR Knowledge:Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.

​

Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships.

​

Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.

​

Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.

​

Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.

​

Tools: Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like Gainsight and HubSpot to manage day-to-day tasks, track client performance, and deliver monthly performance reports.

​

Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.

​

Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.

​

Ability to travel up to 40% of the time for conferences, client on-sites, and company events.

​

Benefits:

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary: $105K-$125K + Commission

​

​

​

Position Overview

​

The Mid-Market Demand Account Manager oversees a portfolio of small to mid-sized healthcare facilities, ensuring complete adoption and optimization of the Parachute platform. Acting as an extension of the implementation team, this role bridges the gap between onboarding and ongoing account management. The Mid-Market Demand Account Manager focuses on account activation, workflow optimization, and supporting day-to-day client needs while identifying opportunities for growth.

​

What You’ll Do

​

Account Activation & Training: Collaborate with the implementation and sales  teams to onboard accounts, sign up and train new users, and drive complete  adoption of the Parachute platform throughout the organization. Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.

​

Client Support: Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training,  and resolving platform-related questions. Collaborate closely with integration and support teams to resolve technical challenges efficiently. Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.

​

Growth & Optimization: Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute. Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices. Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.

​

Data-Driven Insights: Provide clients with usage data to demonstrate value and inform decision-making. Define and track key performance indicators (KPIs) to measure account health and success. Analyze account performance data and provide regular reports to management and stakeholders. Conduct quarterly business reviews to showcase value through data-driven insights and metrics.

​

About You

​

• Client-Centric: Passionate about building strong relationships and delivering exceptional service.
• Organized: Able to manage multiple accounts and competing priorities effectively.
• Proactive Problem-Solver: Skilled at identifying issues and proposing actionable solutions.
• Strong Communicator: Confident in delivering training, addressing client needs, and providing clear updates to stakeholders.
• Fast, Curious, and Independent Learner: Excels at quickly adapting to new tools and processes.

​

Requirements

​

• Bachelor’s degree or equivalent experience in account management, customer success, or sales.
• 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
• Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
• Familiarity with SaaS platforms or healthcare industry experience is a plus.
• Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
• Ability to travel up to 30% of the time.

​

Benefits

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary:   

$58,500-70K + Commission

​

​

Job Overview:

​

The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.

​

Key Responsibilities:

​

Account Activation & Success:

​

Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.

​

Client Relationship Management:

​

Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.

​

EHR Integration Support:

​

Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations.

​

Growth & Optimization:

​

Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.

​

Technical Troubleshooting:

​

Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.

​

Process Improvement:

​

Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.

​

Training & Support:

​

Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.

​

Collaboration:

​

Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.

​

Requirements:

​

Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.

​

EHR Knowledge:Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.

​

Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships.

​

Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.

​

Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.

​

Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.

​

Tools: Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like Gainsight and HubSpot to manage day-to-day tasks, track client performance, and deliver monthly performance reports.

​

Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.

​

Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.

​

Ability to travel up to 40% of the time for conferences, client on-sites, and company events.

​

Benefits:

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary: $105K-$125K + Commission

​

​

Responsibilities:

​

• Develop in an agile environment, including TDD and flexible pair programming.
• Contribute to balanced teams, working with product and design to shape the application.
• Direct key technical decisions related to application and data model design.
• Maintain stable and performant application stacks.
• Consistently deliver quality code that supports business goals.
• Understanding of data structures, TDD, and software engineering design patterns and principles.
• Ability to lead a team in making technical decisions.
• Participate in an on-call rotation, ensuring timely resolution of critical system issues, and contributing to the continuous improvement of our system reliability and availability

​

Requirements:

​

• Minimum of 5 years working in a web-based production environment
• Minimum of 3 years of working in a production environment with Ruby On Rails.
• Experience with React and TypeScript
• Must reside in the U.S.

​

Nice to have:

​

• At least two years of React Native experience
• Professional backend web-based experience (Python, Node, Ruby)
• Familiar with AWS services (EC2, ECS, S3, RDS, etc).
• Exposure to healthcare technologies.

​

Benefits

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work at our offices located in Denver and New York City
• Equity Incentive Plan
• Annual Company Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

​

Base Salary Bands:

​

Senior II: $175-200K

​

Staff: $195 - $225K

​

Interview Process:

​

Recruiter call: 20 minutes

​

Code Screen: 40 minutes

​

Pairing Interview: 90 minutes

​

Final Round: 3 Hours Total   

​

Behavioral Interview (non technical): 1 hour  

Architecture Interview: 1 hour  

System Design Interview: 1 hour 

​

​

​

👋 Hello my name is Musaab, Senior Manager of Sales at Customer.io!

​

We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

As a Mid-Market Account Executive, you’ll represent Customer.io to our largest group of prospective customers.

​

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $95,000 USD Base + $95,000 Variable = $190,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

About this Role

​

Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.

​

We are looking for a software developer to expand engineering capacity as we continue to deliver features. You will be working with the engineering team to architect and implement product improvements, bug fixes, and performance optimizations.

Our core stack is a Ruby on Rails platform on top of MySQL, with jQuery + Bootstrap as our front-end. We are deployed on DigitalOcean / AWS with Phusion Passenger and NGINX.

​

What You’ll Do:

​

• Architect and implement upcoming product features according to our biweekly sprints
• Optimize platform infrastructure for performance and speed
• Clean and migrate customer data as they get on-boarded onto Humanitru
• Address and fix bug reports as they come in through automated channels

​

What You'll Accomplish

​

• Contribute to the 2025 Product Roadmap
• Maintain 90% Test Coverage of Features Developed

​

Skills & Experience We’re Looking For:

​

• Ruby (highly preferred) or other high-level language (Python, JS, etc.)
• Application server frameworks (Ruby on Rails highly preferred)
• Front-end frameworks (jQuery / Bootstrap)
• Data Munging and Cleaning (migration scripts into database)
• Working knowledge of database architecture (MySQL, general SQL optimization, etc.)
• Some DevOps (Capistrano, Phusion Passenger, NGINX)

​

Why Humanitru?

​

At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.

​

We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it’s brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.

​

What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.

​

At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.

​

If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.

​

Ready to Join Us?

​

If you’re excited about using your social media expertise to make a real impact, we’d love to hear from you! Apply today and help us empower and uplift the nonprofit sector through innovative technology.

​

​

👋 Hello my name is Musaab, Senior Manager of Sales at Customer.io!

​

We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

As a Mid-Market Account Executive, you’ll represent Customer.io to our largest group of prospective customers.

​

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $95,000 USD Base + $95,000 Variable = $190,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

​

​

Summary

-------

​

Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.
• Spanish fluency

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.

​

Compensation

------------

​

​

​

Summary

-------

​

We're looking for an Agency Finance Associate to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.
• Spanish fluency

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.

​

Compensation

------------

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region. As Bitwarden does not have an EMEA business entity setup, this role will be filled with a full-time contractor.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Hi, I'm Stephen, Director of Engineering at Customer.io. I’m looking for a Staff Platform Engineer to join our growing Engineering team!

​

Some things you'll do

---------------------

​

• Architect and build highly scalable, distributed systems in Go that handle mission-critical workloads.
• Lead design discussions and set best practices for fault tolerance, system reliability, and performance optimization.
• Influence the technical roadmap by identifying key opportunities for innovation and improvement.
• Drive large-scale architectural decisions, ensuring the platform is built for growth and operational excellence.
• Enhance inter-service communication by improving RPC frameworks, event-driven architectures, and data pipelines.
• Develop infrastructure automation to streamline deployments, monitoring, and scaling using Kubernetes, Terraform, and CI/CD tooling.
• Implement and refine observability strategies, leveraging tools like OpenTelemetry, Prometheus, and distributed tracing.
• Mentor and support engineers, fostering a culture of technical excellence and continuous learning.
• Collaborate across teams, influencing product, security, and infrastructure decisions to align with long-term company goals.

​

About you

---------

​

• Expertise in distributed systems architecture, including consensus algorithms, CAP theorem, eventual consistency, and leader election.
• Strong proficiency in Go (or another strongly typed language like Java, Rust, or Kotlin) with experience building high-performance services.
• Deep knowledge of cloud infrastructure (AWS, GCP, or Azure) and best practices for scalability, networking, and security.
• Hands-on experience with Kubernetes, Docker, and container orchestration tools.
• Proficiency in infrastructure as code (Terraform, Pulumi, or CloudFormation) to automate cloud-based deployments.
• Experience working with event-driven architectures, messaging systems (Kafka, NATS, RabbitMQ), and real-time data processing.
• Passion for automation, with experience designing and implementing CI/CD pipelines (GitHub Actions, ArgoCD, Jenkins).
• Strong understanding of observability and debugging techniques, including monitoring, logging, and distributed tracing.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex system issues efficiently.
• Proven track record of leadership, mentoring engineers, driving best practices, and influencing engineering culture.

​

What we're looking for

----------------------

​

• 10+ years of experience in software engineering, with a focus on distributed systems, backend infrastructure, or platform engineering.
• 5+ years of experience designing and deploying large-scale distributed architectures in cloud environments.
• Demonstrated ability to lead and influence technical decisions across multiple teams.
• Proven experience designing and optimizing APIs and service-to-service communication patterns (gRPC, REST, GraphQL).
• Deep experience with databases (PostgreSQL, MySQL, DynamoDB, or BigTable) and performance tuning strategies.
• A security-first mindset, ensuring best practices for authentication, authorization, and data protection.
• Strong communication skills, with the ability to present complex technical concepts to diverse audiences.
• A DevOps mindset, embracing automation, testing, and continuous delivery.
• Passion for mentoring and growing engineers, fostering an environment of collaboration and knowledge sharing.

​

About Customer.io

---------------------------------------

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $160,000 - $225,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 60-minute scaling interview with members of our engineering team
3. Take Home Assignment + 60 minute Assignment Review Call with members of our engineering team
4. Final Interview with the Hiring Manager

​

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As Competitive Intelligence Lead, you will develop a deep understanding of the Bitwarden product portfolio and product experience, the competitive landscape, and how Bitwarden differentiates in the market to tell the Bitwarden enterprise security story. You will drive competitive intelligence by doing deep competitive and market research, including product deep-dives and win/loss analysis, to report back to cross-functional leadership.

​

You will use the competitive intelligence gathered to develop content and messaging to support the enterprise sales process to increase the win rate. You will work closely with Product and Sales leadership to build a feedback loop with the sales team on what messaging is resonating and what is no longer effective as we refine the sales motion. You will assist the sales team with active deals.

​

You will also take the content developed and collaborate with Marketing to publish materials externally to enable customers at scale. You will be working closely with Product Management, Sales, and Marketing.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Uncover competitive insights via product deep-dives and report that to cross-functional leadership group
• Lead the competitive intelligence program at Bitwarden by providing fact-based intelligence and insight that supports Bitwarden advantages and differentiation
• Develop channels to clearly and effectively deliver information,including comparison grids, competitive profiles/snapshots, for use by sales, marketing, and executive leadership
• In partnership with Marketing, develop customer-facing content for use by the sales team and to be published externally on the website, including slide decks, whitepapers, videos, and newsletters
• Continually iterate on sales messaging in partnership with the sales team
• Be able to assist our sales teams with in-deal support

​

WHAT YOU BRING TO BITWARDEN

​

• 4+ years experience in product management, solutions engineering, customer success management, or product marketing
• Experience in enterprise SaaS a strong plus
• Experience in enterprise onboarding a strong plus
• Knowledge of the Identity & Access Management (IAM) space a strong plus
• Knowledge of the security space a strong plus
• Ability to empathize with the day-in-the-life of a seller
• Ability to empathize with the needs of customers as well as high emotional intelligence to build positive working relationships with internal teams in a distributed working environment
• Excellent written and verbal communication skills
• A growth mindset and a desire to learn from others
• Excitement and enthusiasm for open source and for better internet security

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and share examples of previous work, including published articles, blog posts, video presentations, etc., with the Bitwarden recruiting team. From there, the interview process comprises of the following stages:

​

• Interview with Director of Product
• Interview with Sr. Product Manager
• Interview with Sr. Manager, Integration Engineering
• Interview with Chief Sales Officer
• Reference calls
• Interview with the CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As Competitive Intelligence Lead, you will develop a deep understanding of the Bitwarden product portfolio and product experience, the competitive landscape, and how Bitwarden differentiates in the market to tell the Bitwarden enterprise security story. You will drive competitive intelligence by doing deep competitive and market research, including product deep-dives and win/loss analysis, to report back to cross-functional leadership.

​

You will use the competitive intelligence gathered to develop content and messaging to support the enterprise sales process to increase the win rate. You will work closely with Product and Sales leadership to build a feedback loop with the sales team on what messaging is resonating and what is no longer effective as we refine the sales motion. You will assist the sales team with active deals.

​

You will also take the content developed and collaborate with Marketing to publish materials externally to enable customers at scale. You will be working closely with Product Management, Sales, and Marketing.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Uncover competitive insights via product deep-dives and report that to cross-functional leadership group
• Lead the competitive intelligence program at Bitwarden by providing fact-based intelligence and insight that supports Bitwarden advantages and differentiation
• Develop channels to clearly and effectively deliver information,including comparison grids, competitive profiles/snapshots, for use by sales, marketing, and executive leadership
• In partnership with Marketing, develop customer-facing content for use by the sales team and to be published externally on the website, including slide decks, whitepapers, videos, and newsletters
• Continually iterate on sales messaging in partnership with the sales team
• Be able to assist our sales teams with in-deal support

​

WHAT YOU BRING TO BITWARDEN

​

• 4+ years experience in product management, solutions engineering, customer success management, or product marketing
• Experience in enterprise SaaS a strong plus
• Experience in enterprise onboarding a strong plus
• Knowledge of the Identity & Access Management (IAM) space a strong plus
• Knowledge of the security space a strong plus
• Ability to empathize with the day-in-the-life of a seller
• Ability to empathize with the needs of customers as well as high emotional intelligence to build positive working relationships with internal teams in a distributed working environment
• Excellent written and verbal communication skills
• A growth mindset and a desire to learn from others
• Excitement and enthusiasm for open source and for better internet security

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and share examples of previous work, including published articles, blog posts, video presentations, etc., with the Bitwarden recruiting team. From there, the interview process comprises of the following stages:

​

• Interview with Director of Product
• Interview with Sr. Product Manager
• Interview with Sr. Manager, Integration Engineering
• Interview with Chief Sales Officer
• Reference calls
• Interview with the CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

​

​

Summary

-------

​

We're looking for an Agency Finance Associate to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring a Director of Compliance to lead and evolve our compliance organization as we scale. This is a rare opportunity to define what best-in-class compliance looks like in Medicare distribution, an industry growing rapidly in both scale and regulatory complexity. You’ll define how we respond to serious escalations, design systems that reduce risk at scale, and serve as a thought partner to carriers and leadership alike.

​

You’ll report directly to Spark’s Co-Founder and COO while collaborating closely with the broader leadership team. We’re seeking a candidate with deep regulatory expertise—whether in Medicare or another highly complex environment—who is eager to apply their knowledge in a fast-growing startup and help shape its future.

​

Key Responsibilities

--------------------

​

• Own the strategic vision and roadmap for compliance at Spark
• Proactively ensure our partners have the education, tools, and support they need to meet Spark’s compliance standards
• Manage Spark’s overall approach to escalations and allegations from triage through resolution and documentation
• Represent Spark to carriers and regulators, ensuring we meet our compliance commitments while earning their trust
• Design and implement scalable policies, workflows, and training that reduce compliance risk across our brokers and agency partners
• Partner across Legal, People, IT, and Success to ensure Spark stays ahead of emerging risks and regulatory expectations
• Build the structure, tools, and team needed to support Spark’s next stage of growth
• Monitor regulatory and Medicare-specific changes, guiding Spark’s response and sharing insights with both internal and external stakeholders

​

Skills Knowledge and Expertise

------------------------------

​

• Extensive experience in compliance roles within regulated industries, including corporate and/or Medicare compliance
• Proven track record of taking ownership of building systems, policies, and documentation in dynamic or fast-changing environments
• Experience managing escalations and investigations with sound judgment, empathy, and consistency
• Prior experience leading compliance teams or managing direct reports in a high-accountability, fast-paced environment
• Excellent communicator with deep experience collaborating cross-functionally
• Comfortable building from ambiguity and scaling structure alongside a fast-moving business
• Familiarity with Medicare compliance is a strong plus, but not required; must be excited to learn and engage with the space deeply

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is seeking a VP of Marketing to develop and execute our overall marketing strategy, driving community-led growth and positioning Spark as the leading tech-enabled Medicare insurance brokerage. We’re looking for a leader who thrives in fast-paced, ambiguous environments, is highly strategic, and can simultaneously build and operationalize marketing playbooks from scratch. This role is both hands-on and strategic, offering the opportunity to significantly impact Spark’s trajectory as we scale.

​

This role reports directly to the CEO and will join Spark’s leadership team.

​

What You'll Do

--------------

​

• Develop and execute Spark’s marketing strategy, emphasizing community-led growth and customer advocacy.
• Build, manage, and mentor a high-performing marketing team
• Drive go-to-market strategies through rigorous experimentation, identifying the most impactful channels and tactics for growth.
• Lead initiatives to deeply engage our Medicare agent and agency partners through targeted events, referral programs, and compelling storytelling.
• Own and refine Spark’s brand positioning, ensuring consistent messaging across all touchpoints.
• Collaborate closely with Sales, Customer Success, and Product teams to ensure marketing initiatives directly contribute to business goals.

​

What We're Looking For

----------------------

​

• Extensive marketing leadership experience at growth-stage B2B companies, ideally in tech-enabled services, brokerage, or insurtech.
• Demonstrated success building community-driven growth engines, including referral, advocacy, and event strategies.
• Strong strategic thinker with exceptional storytelling and brand-building capabilities.
• Proven track record in channel experimentation, leveraging data-driven insights to guide decision-making.
• Ability to foster strong cross-functional relationships and alignment with Sales, Customer Success, and Product.
• Highly adaptable and resilient with the ability to thrive in fast-paced, ambiguous environments.
• Exceptional leadership, coaching, and team-building skills.

​

Compensation

------------

​

​

​

Summary

-------

​

We're looking for an Agency Finance Associate to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring a Director of Compliance to lead and evolve our compliance organization as we scale. This is a rare opportunity to define what best-in-class compliance looks like in Medicare distribution, an industry growing rapidly in both scale and regulatory complexity. You’ll define how we respond to serious escalations, design systems that reduce risk at scale, and serve as a thought partner to carriers and leadership alike.

​

You’ll report directly to Spark’s Co-Founder and COO while collaborating closely with the broader leadership team. We’re seeking a candidate with deep regulatory expertise—whether in Medicare or another highly complex environment—who is eager to apply their knowledge in a fast-growing startup and help shape its future.

​

Key Responsibilities

--------------------

​

• Own the strategic vision and roadmap for compliance at Spark
• Proactively ensure our partners have the education, tools, and support they need to meet Spark’s compliance standards
• Manage Spark’s overall approach to escalations and allegations from triage through resolution and documentation
• Represent Spark to carriers and regulators, ensuring we meet our compliance commitments while earning their trust
• Design and implement scalable policies, workflows, and training that reduce compliance risk across our brokers and agency partners
• Partner across Legal, People, IT, and Success to ensure Spark stays ahead of emerging risks and regulatory expectations
• Build the structure, tools, and team needed to support Spark’s next stage of growth
• Monitor regulatory and Medicare-specific changes, guiding Spark’s response and sharing insights with both internal and external stakeholders

​

Skills Knowledge and Expertise

------------------------------

​

• Extensive experience in compliance roles within regulated industries, including corporate and/or Medicare compliance
• Proven track record of taking ownership of building systems, policies, and documentation in dynamic or fast-changing environments
• Experience managing escalations and investigations with sound judgment, empathy, and consistency
• Prior experience leading compliance teams or managing direct reports in a high-accountability, fast-paced environment
• Excellent communicator with deep experience collaborating cross-functionally
• Comfortable building from ambiguity and scaling structure alongside a fast-moving business
• Familiarity with Medicare compliance is a strong plus, but not required; must be excited to learn and engage with the space deeply

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is seeking a VP of Marketing to develop and execute our overall marketing strategy, driving community-led growth and positioning Spark as the leading tech-enabled Medicare insurance brokerage. We’re looking for a leader who thrives in fast-paced, ambiguous environments, is highly strategic, and can simultaneously build and operationalize marketing playbooks from scratch. This role is both hands-on and strategic, offering the opportunity to significantly impact Spark’s trajectory as we scale.

​

This role reports directly to the CEO and will join Spark’s leadership team.

​

What You'll Do

--------------

​

• Develop and execute Spark’s marketing strategy, emphasizing community-led growth and customer advocacy.
• Build, manage, and mentor a high-performing marketing team
• Drive go-to-market strategies through rigorous experimentation, identifying the most impactful channels and tactics for growth.
• Lead initiatives to deeply engage our Medicare agent and agency partners through targeted events, referral programs, and compelling storytelling.
• Own and refine Spark’s brand positioning, ensuring consistent messaging across all touchpoints.
• Collaborate closely with Sales, Customer Success, and Product teams to ensure marketing initiatives directly contribute to business goals.

​

What We're Looking For

----------------------

​

• Extensive marketing leadership experience at growth-stage B2B companies, ideally in tech-enabled services, brokerage, or insurtech.
• Demonstrated success building community-driven growth engines, including referral, advocacy, and event strategies.
• Strong strategic thinker with exceptional storytelling and brand-building capabilities.
• Proven track record in channel experimentation, leveraging data-driven insights to guide decision-making.
• Ability to foster strong cross-functional relationships and alignment with Sales, Customer Success, and Product.
• Highly adaptable and resilient with the ability to thrive in fast-paced, ambiguous environments.
• Exceptional leadership, coaching, and team-building skills.

​

Compensation

------------

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.

​

RESPONSIBILITIES

​

• Manage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes.
• Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment.
• Prepare consolidated account statements for resellers and MSPs.
• Accurately identify and resolve any billing and account errors or issues
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with Recruiting Manager
• Interview with our Senior Manager of Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $55,000 - $70,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As a QA Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by helping both our software support engineers and customer success team in recreating issues, manually testing bug fixes, enhancements or other functionality. This person would also help contribute to a suite of automated regression tests, help facilitate a total quality approach to software development and delivery, as well as assist in testing community and internal product contributions.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Become an expert and authority on the entire Bitwarden codebase, including: backend infrastructure, APIs, database, web app, mobile apps, browser extensions, desktop apps, and more
• Help evaluate and test bug fixes submitted by the user community
• Perform and document manual testing of new features and fixes during the development lifecycle
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities
• Help maintain automated tests within one or more industry proven automated test frameworks for testing mobile, desktop and web applications as well as RESTful APIs

​

WHAT YOU BRING TO BITWARDEN

​

• Experience in testing a SaaS consumer and/or enterprise product
• Experience in lean or agile development and delivery
• Experience testing mobile and cross platform/browser applications
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for helping customers solve security and password challenges
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
• Zeal for learning and desire to develop your skills into a Software Engineer in Test role

​

Nice-to-haves

​

• User of Bitwarden
• Startup experience
• Open source experience
• Mobile apps testing experience
• Experience in one or more automated test frameworks (e.g. Selenium, Cucumber, Appium, Robot Framework, BrowserStack, etc.)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Knowledgeable in the setup and use of xUnit, jUnit, nUnit or PyTest test execution frameworks
• Development experience with Java, C# or Python
• Experience with Selenium using C# programming language
• Capable of configuring and managing automation tasks in a CI/CD pipeline such as Jenkins, AppVeyor, etc.
• Strong Descriptive Programming experience with Selenium
• Experience in Angular or React, Node.js, electron
• Experience in Xamarin
• Experience with Microsoft AppServices
• Experience with Jira

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Meeting with our Recruiting Manager
• Interview with QA Managers
• Interview with team members
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $70,000 - $90,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

Bitwarden is expanding its sales footprint and is looking for a Mid-Market Account Executive based in the U.S.

​

We are seeking an energetic and motivated sales professional with strong sales skills and channel experience to join our team. The ideal candidate will have 4-8 years of new account or business development experience with a proven track record of engaging the Partner ecosystem to drive success. In your role, you will be responsible for achieving an assigned quota number while also managing lead flow, closing deals, recruiting partners and developing geographical go to market plans.

​

RESPONSIBILITIES

​

• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

​

WHAT YOU BRING TO BITWARDEN

​

• Located in the U.S.
• Bachelor’s degree or equivalent work experience
• 4-8 years of outside high-tech IT sales experience.  IT security product experience is desirable but not mandatory
• Experience at a startup or pre $100M revenue company is desirable
• A proven track-record of driving continued partner growth and revenue
• Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region will be necessary
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
• Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment
• An avid channel leader who knows how to teach, enable and motivate partners to find and close business
• Relationships and strong relationships with top VARs and Integrators
• Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins
• Possesses a competitive attitude, strong work ethic and thrives in a fast pace, high growth and matrixed organizational environment
• Positive history of collaborative selling
• Must be a proficient user of CRM tools and other Gsuite and MS Office tools

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Screening call with our Recruiting Manager
• Interview with our CSO
• Interview with our Head of Sales Enablement
• AE Roleplay Interview
• Final Interview with our CEO
• Reference Checks

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone––from our friends and family to the world’s largest organizations.
• Become an expert in a growing market. You’ll get immersed in the prominent technology markets of security and open source software.
• Learn and grow professionally. Embrace the opportunity to build up your demand generation and product-led growth expertise in a fast-growing startup.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $55,000 - $100,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden product across web and server components while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a cross-functional team of software engineers focused on support, web, desktop, and server. You also help secure cross-department resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Hire and develop our team of cross-functional Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status, and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process, and organization
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback, and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning, and spreading technical knowledge
• Actively participate in backlog grooming, planning, and delivery activities
• Become an expert and authority on the Vault area of the Bitwarden Password Manager, including: backend infrastructure, APIs, database, web app, browser extensions, desktop apps, and more

​

WHAT YOU BRING TO BITWARDEN

​

• Leadership skills:

​

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

​

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

​

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

• Experience working in some or all of our stack (.NET Core, C#, TypeScript/JavaScript, HTML, Docker, Azure, SQL Server or similar RDBMS)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

​

NICE-TO-HAVE

​

• User of Bitwarden
• Startup experience
• Open source experience
• Hands-on software development experience
• Experience leading cross-functional, multi-discipline teams

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

​

• Interview with the VP of Engineering
• Interview with Engineering Manager team
• Interview with the Vault team technical leadership
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden mobile products while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a team of software engineers focused on native Android and iOS mobile development and help allot resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Hire and develop our team of mobile Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process and organization
• Own the mobile app release process, from creating release branches to coordinating build validation, creating GitHub releases, and proactively resolving critical deployment blockers to ensure consistent, high-quality releases across iOS and Android platforms
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities

​

WHAT YOU BRING TO BITWARDEN

​

• Leadership skills:

​

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

​

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

​

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

• Experience managing mobile development teams
• Experience working in Kotlin and/or Swift
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

​

NICE-TO-HAVE

​

• User of Bitwarden
• Startup experience
• Open source experience
• Experience leading cross-functional, multi-discipline teams

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

​

• Interview with the Director of Engineering
• Interview with Engineering Manager panel
• Interview with Mobile technical leadership
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

​

As a Senior Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as monitoring, alerts, and automation that help us scale our operations up and out.

​

This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

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• Take ownership of the Bitwarden cloud infrastructure, with an emphasis on quality that translates directly to user delight
• Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
• Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden cloud environments
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Architectural designs and engineering operations at scale
• Active participation in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with cross functional teams to refine priorities and deliverables
• Ongoing engagement with product owners to align SLI/SLOs/SLAs
• Evaluate and identify opportunities for new initiatives to support organizational needs
• Evolve and influence Bitwarden’s SDLC as we scale
• Provide mentorship to team mates

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WHAT YOU BRING TO BITWARDEN

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• Sense of curiosity, resourcefulness, pragmatism
• Expertise with multi-region deployments in public cloud environments
• Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Strong background in Reliability Engineering, DevOps, Software Engineering
• Fluency with least one programming language, such as C#, Python, Go, etc
• Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

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NICE-TO-HAVES

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• Startup experience
• Open source experience
• User of Bitwarden
• Prior SaaS experience

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

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• Interview with SRE Manager
• Interview with SRE Team Leads
• Interview with Architecture/Security team
• Interviews with Director of Cloud Engineering
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members.
• Learn and grow. Take on new challenges with the support of your team.

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A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

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In the United States, the starting base compensation range for this role is $140,000 - $160,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an outbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage primarily in outbound sales activities, showcasing our offerings compellingly through various channels.

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This is an all-remote team ,and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

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WHAT YOU BRING TO BITWARDEN

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• 2+ years of outbound sales experience as a Sales Development Representative in the technology / SaaS space.
• Experience using a CRM tool such as HubSpot, Outreach, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to progress through the following stages:

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• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Head of Enablement
• Interview with CSO
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

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We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S. within the Eastern Time Zone.

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RESPONSIBILITIES

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• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

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WHAT YOU BRING TO BITWARDEN

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• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

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In the United States, the starting base compensation range for this role is $60,000 - $80,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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